SHIPPING - AUSTRALIA

We offer two different kinds of shipping via Australia post. 

Australia Post - Orders Under $100 - Fee $12.50
Australia Post - Orders Over $100 - Free
Startrack Courier - Next Business Day - Fee  $16.00 

Delivery times for standard parcel post are 2-6 business days for metro areas and 5-8 business days for regional areas.

Delivery times may vary slightly, for more information please visit
the Australia Post website.
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CLICK & COLLECT - ARMADALE BOUTIQUE
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We offer a click and collect service. You can shop from the safety and comfort of your home and choose to collect your order from our Armadale boutique free of charge. Once your order is ready for collection we will contact you to arrange a pick up time. 
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SHIPPING - INTERNATIONAL

Due to COVID-19, Australia Post is experiencing international shipping delays, please visit here to read Australia Posts latest information. 

We offer international shipping via Australia Post International
Standard International Shipping (Pack and Track) - $25

Delivery times for standard international shipping are 3-10 business days depending on your country and area.

For more information on shipping please see the full terms and conditions or get in touch with us at contact@primness.com 
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RETURNS & EXCHANGES


We value you as a customer and want you to be happy with your purchase. Providing the item is unworn, unwashed and in it's original condition, we can accept a return for exchange, credit or refund. 

FACE MASKS
PLEASE NOTE DUE TO HYGIENE REASONS YOU ARE UNABLE TO EXCHANGE OR RETURN THIS ITEM

How to return an item:

To arrange a return please email us at contact@primness.com
Include your order details and advise whether you would like an exchange, refund or receive a credit for the item.  

Once the return has been arranged, please package the item safely and send to the address given to you via email. 

We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels within Australia)

If the item is faulty, please email us at contact@primness.com with your order details and information on the fault and we will arrange a return, repair exchange or replacement where possible. Please see the full terms and conditions for what constitutes a faulty item.