SHIPPING - AUSTRALIA

We offer two different kinds of shipping via Australia post. 

Australia Post - Orders Under $150 - Fee $10
Australia Post - Orders Over $150 - Free
Startrack Courier - Next Business Day - Fee  $16.00 

Delivery times for standard parcel post are 2-6 business days for metro areas and 5-8 business days for regional areas.

Delivery times may vary slightly, for more information please visit the Australia Post website.

SHIPPING - INTERNATIONAL

We offer international shipping via Australia Post International

Standard International Shipping (Pack and Track) - $25

Delivery times for standard international shipping are 3-10 business days depending on your country and area.

For more information on shipping please see the full terms and conditions or get in touch with us at contact@primness.com 

RETURNS


We value you as a customer and want you to be happy with your purchase. Providing the item is unworn, unwashed and in it's original condition, we can accept a return for exchange, credit or refund. 

How to return an item:

To arrange a return please email us at contact@primness.com
Include your order details and advise whether you would like an exchange, refund or receive a credit for the item.  

Once the return has been arranged, please package the item safely and send to the address given to you via email. 

We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels within Australia)

If the item is faulty, please email us at contact@primness.com with your order details and information on the fault and we will arrange a return, repair exchange or replacement where possible. Please see the full terms and conditions for what constitutes a faulty item.